At SHENGSHUO LIMITED, we want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, we offer a straightforward returns policy for eligible items. Please read the following information carefully to understand your rights and how to return products.
1. Return Eligibility
To qualify for a return, the following conditions must be met:
- The item must be returned within 30 days of the delivery date.
- The item must be in new, unused condition, with no signs of wear, damage, or alteration.
- The item must be in its original packaging, including all tags, labels, and any included accessories or promotional items.
We cannot accept returns on items that have been worn or damaged, or on items that are not in their original condition.
2. Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable:
- Items that have been worn, washed, or altered in any way.
- Customized or personalized products.
- Sale or clearance items marked as “final sale.”
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at [email protected] within 30 days of receiving your order. Please include the following details in your email:
- Your order number.
- The product(s) you wish to return.
- A brief reason for the return.
- Return Authorization: Once we receive your return request, we will review it and issue you a Return Authorization if the return is eligible. This will include detailed instructions on how to return the product(s).
- Shipping the Return: You will be responsible for the return shipping costs, unless the item was defective or there was an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for the return, as we cannot guarantee receipt of your returned items.
- Inspection: Upon receiving the returned item(s), we will inspect them to ensure they meet the eligibility criteria. If the return is approved, we will process your refund or exchange (depending on your preference).
4. Refunds
Once your return is approved and processed, your refund will be issued to the original payment method used for the purchase. Please note the following:
- Refunds may take 7-10 business days to appear on your account, depending on your payment provider.
- Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped, damaged goods, etc.).
5. Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or product, we recommend placing a new order for the item you want and returning the original item for a refund.
6. Defective or Damaged Items
If you receive a defective or damaged item, please contact us within 7 days of receipt, and we will arrange for a return or exchange at no additional cost to you. Please provide photos of the defect or damage to help us process the issue more efficiently.
7. International Returns
For international orders, the return process is the same as domestic returns. However, customers are responsible for any customs duties, taxes, or shipping fees incurred during the return process. Please ensure that the return shipment is clearly labeled as a “return” to avoid additional customs charges.
Thank you for shopping with SHENGSHUO LIMITED! We hope you enjoy your purchase and look forward to serving you again in the future.