Thank you for shopping with SHENGSHUO LIMITED! We are committed to providing you with the best possible shopping experience and delivering your order in a timely manner. Please take a moment to review our shipping policy to understand how we handle the delivery of your purchases.
1. Shipping Methods and Costs
We offer several shipping methods to suit your needs. We Free Shipping Worldwide.
- Standard Shipping: Delivery within 7-14 business days.
- Expedited Shipping: Delivery within 3-5 business days.
2. Processing Time
Orders are processed Monday through Friday, excluding public holidays. Please allow 1-2 business days for processing after your order is placed. Please note that orders placed on weekends or holidays will be processed the next business day.
If there are any delays with your order due to high demand, holidays, or any other unexpected circumstances, we will notify you promptly via email.
3. International Shipping
We offer international shipping to many countries.
- Please note that we are not responsible for any delays or customs issues that may occur during international shipping.
4. Order Tracking
Once your order has been shipped, we will send you an email with a tracking number and link to track the status of your package. You can also track your order by visiting the shipping carrier’s website.
If you experience any issues with tracking your order or notice any discrepancies, please contact us immediately for assistance.
5. Shipping Restrictions
- We currently do not ship to P.O. Boxes or APO/FPO addresses.
- Some regions may have restrictions on certain products or may experience delays due to local customs regulations.
If you encounter any shipping issues or have specific delivery requests, please contact our customer service team at [email protected], and we will do our best to assist you.
6. Damaged or Lost Items
In the rare event that your order is damaged during shipping, please contact us within 7 days of receiving the package. We will arrange for a replacement or refund based on the condition of the item.
For lost packages, please contact the carrier directly. If the carrier confirms that your package is lost, please notify us, and we will assist in resolving the issue.
7. Address Accuracy
Please ensure that the shipping address you provide at checkout is correct and complete. We are not responsible for delays or undelivered packages caused by incorrect or incomplete address information.
If you need to change the shipping address after placing an order, please contact us as soon as possible. We can attempt to make changes, but once the order has been shipped, it may not be possible to redirect the package.
8.Shipping logistics
We have cooperated with carriers such as USPS, Fedex, UPS, DHL, etc., and will choose the appropriate logistics delivery according to the delivery address.
We appreciate your business and look forward to serving you!